On the login page select the option “Forgot Password?”. Password resets instructions are emailed to contact information associated with your account.
Your username is your mobile number or email address with WHOOPCONNECT and is not able to be changed at this time.

Login to the WHOOPCONNECT app or website to manage your cards on file for autopay, or make a one time payment,. When using the WHOOPCONNECT app, one time payments are located under Make a One Time Payment. One time payments made after login to your online account are located under Make a One Time Payment, where instructions to pay your invoice will be visible.
Auto pay is required. Update your existing credit card on file when using the WHOOPCONNECT app or using online login under Manage Cards. After adding a new card, ensure the new card is set to Primary as this indicates all charges will apply to the associated Primary card.

You can always verify your device compatibility with WHOOPCONNECT service by selecting Bring Your Own Device under the Shop menu. Instructions and results are available after submitting your device IMEI.
As part of the order process, the Device Compatibility check is required.

WHOOPCONNECT recommends using the Bring Your Own Device compatibility check tool before placing an order or attempting to activate a new device with your existing service. The tool is powerful, however can be limited as some information is proprietary to the carrier or phone manufacturer and is not made available to WHOOPCONNECT until you attempt to activate.
Some reasons devices may not be compatible:

• Financial obligation to your previous carrier/manufacturer
• Device is locked to a different network and must be unlocked prior to use
• Software incompatibility or outdated software on the device
• Hardware incompatibility because some devices have multiple model variations
• Device has been reported to the Lost/Stolen list and blacklisted from service
• The phone is already active on the WHOOPCONNECT network

WHOOPCONNECT keeps it simple if you want to activate a different device! Simply remove your already active SIM card from your existing device and insert it into the new phone to begin the activation process. WHOOPCONNECT recommends you restart the device and ensure you are in a strong signal area before proceeding.

WHOOPCONNECT service requires the use of a WHOOPCONNECT branded SIM card. SIM cards are provided when placing a new order, and can be sent to you when troubleshooting or service related issues occur.
Contact Support at 888-386-0055 for more assistance and to process a SIM card change

Absolutely! The number transfer process begins when you place a new order, as we collect details about your prior service in order to facilitate the transfer for you. These details include account numbers, name as it appears on the account, and PIN number at a minimum. Email notifications will keep you up to date and advise you when your number has transferred to WHOOPCONNECT and you can activate your new service!

Number transfers from a wireless carrier typically complete quickly, but in some situations can take up to 4 hours. If you are transferring a traditional home phone number to WHOOPCONNECT then it could take up to 10 days to complete. In addition, carriers such as Verizon Wireless and AT&T may require additional confirmation before releasing their number to WHOOPCONNECT. If this occurs, WHOOPCONNECT will pause the number transfer request until you are able to complete the steps necessary from your previous carrier.
WHOOPCONNECT will keep you up to date with email notifications to advise you during your number transfer process.

WHOOPCONNECT The most common reason services may be interrupted are due to a missing monthly payment or performing activities that result in one-time charges that go unpaid when they are due. While WHOOPCONNECT allows a brief window for your service to continue without payment to ensure your payment processes, we will suspend your service if prompt payment on due dates is not received.
If your service is suspended and it is related to payment, simply login to the WHOOPCONNECT app to make payment and your services will automatically restore. WHOOPCONNECT recommends you ensure the correct card is on file before attempting to make payment and restore service.

Your previous bills and payment history are available via the WHOOPCONNECT app.
Usage is made available for the previous 90 days. Usage history is visible via the WHOOPCONNECT app.

You can request changes to your plan at anytime using the WHOOPCONNECT app or by contacting WHOOPCONNECT Pre-Paid Support at 888-386-0055. All plan change requests will take effect the start of your next billing cycle.

WHOOPCONNECT provides a limited number of mandatory notifications regarding your account and billing. We will also notify you of any security related changes made to your account or usage behavior that may affect your service. All notifications will be sent to the email associated with the account and/or via text message to the primary phone number on the account. Changes to your contact information can be made via the WHOOPCONNECT app.
To view all previous or missed notifications, the WHOOPCONNECT app keeps a record of all notifications that can be accessed by clicking the bell icon at the top of the app.